Frequently Asked Questions

Shipment of orders:
Orders are shipped in fully sealed, opaque boxes or envelopes with no external markings or references to their contents.

Payment methods:
You can safely pay with VISA, MasterCard, American Express, credit or debit cards. Bank transfer to our European account is also available.

Carriers:
Depending on the warehouse of origin, orders may be delivered by DHL, UPS, La Poste, Hermes, or DPD.

Delivery times:
Estimated delivery time is approximately 10 days within Europe and 14 days for the rest of the world from dispatch. Delivery times may vary due to stock availability or external circumstances.

Delivery process:
Orders require a handover. If you are not present, the courier will leave a notice to arrange a new delivery. Orders are never delivered to mailboxes.

Privacy and Marketing:
You will only receive the orders you make. No advertising or physical correspondence will ever be sent. If you subscribe to our newsletter, it will be sent only by email and you may unsubscribe at any time.

Worldwide shipping:
We ship to all countries available in the list when creating an account. You may choose your language and currency from the top menu of our store.

Buying without a card:
You can pay by bank transfer to our European account. If this is not possible, contact us for alternative payment methods.

Delivery outside the European Union:
Orders shipped outside the EU usually take around 15 days to arrive*.

Guaranteed delivery:
If a shipment is lost, we will resend it free of charge.

Incorrect or defective products:
If you receive an incorrect or defective item, contact customer service within 48 hours of receipt. Defective items will be replaced with identical items in perfect condition.